[vc_row][vc_column][vc_tta_accordion title_tag=”h6″ css=”.vc_custom_1517331687213{margin-top: -25px !important;}”][vc_tta_section title=”What is the difference between Personal Coaching and a Custom Training Plan?” tab_id=”1533644182400-ef44e14b-7683″][vc_column_text]Whether you choose Personal Coaching or a Custom Training Plan, both are options that will provide you with fully customized training built specifically for you. The biggest difference is that Personal Coaching includes unlimited and ongoing support as you progress throughout your training. Your “Doyen” will truly be your Personal Coach and guide you through all our integrated training features, includes daily written communication, updates to your training as needed, and weekly video chat check-ins as you need them.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do I log in to my Training Log?” tab_id=”1513101186024-20b7348c-6a09″][vc_column_text]Our collaborative training log platform is powered by Final Surge. You can login to view your training or communicate with your Coach through the following link: https://log.finalsurge.com/RunDoyen/login[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I join a Video Chat session?” tab_id=”1513101125697-b38129ee-cc0a”][vc_column_text]Within your confirmation and reminder emails, you will see a hyperlink that is just for you and your Doyen. Once your scheduled time arrives, just click that link from any device. If it is your first time, you may be prompted to install a plugin, but it only takes a second. If you’ve added the appointment to your calendar (recommended) then you will also have the video chat link within the appointment location.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do video chat sessions work on mobile devices?” tab_id=”1513101185556-1dfc586e-0c4f”][vc_column_text]Yes. On mobile devices you will just need to ensure you download the Zoom Video app. Don’t worry, if you don’t already have it, you’ll be prompted to do so when attempting to join a session.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I’m unable to join a video chat session or having technical difficulties?” tab_id=”1515703378998-d004d4b0-a96f”][vc_column_text]Prior to joining your first session, you should be prompted to download a plug-in. However, if this was not successfully done, you can download on your computer here: https://zoom.us/client/latest/ZoomInstaller.exe

If you are attempting to join via mobile, make sure you have downloaded the mobile app.

Iphone: https://itunes.apple.com/us/app/id546505307

Android: https://play.google.com/store/apps/details?id=us.zoom.videomeetings

If by chance you are experiencing any technical issues with trying to join the video conference, you can go to: zoom.us/join and enter the meeting ID provided in your confirmation email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I don’t have any audio or video in my video chat session?” tab_id=”1515703378180-5ac5a5e5-1299″][vc_column_text]Be sure to check the icons in the lower left-hand corner to ensure the microphone and video are enabled.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I remember when my scheduled sessions are?” tab_id=”1513101185387-f53f262e-13dd”][vc_column_text]We’ll be sure to send you reminders 24 hours and 1 hour prior to each of your sessions. You will also have the opportunity to add each session to your calendar (recommended).[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I’m not 100% satisfied?” tab_id=”1513101185719-ed149183-26bd”][vc_column_text]If for any reason you are not satisfied with your experience with your Doyen, please contact us at: info@rundoyen.com and we will either set you up with another Doyen or provide a full refund.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]