FAQs

How Can We Help?

After scheduling, you’ll receive an email which will include a unique hyperlink to join your coach. When your appointment time arrives, all you need to do is click that link! You can also add the invite to your calendar which will store that meeting link in the location so you have it for easy access.

Our collaborative training log platform is powered by Final Surge. You can login to view your training or communicate with your Coach through the following link: https://log.finalsurge.com/RunDoyen/login

Of course! You can browse all our coaches here, and if needed we’re always here to help you through the Matching feature.

Before booking any consultation appointments, we ask that you please make sure you are committed to showing up for that session. However, we do understand that “life happens” in the even you need to reschedule. Within your confirmation email you will have an option to do so. Please remember that our coaches may be planning their day around your scheduled session so it is best to either hold your commitment to that time or give as much advance notice as possible.

Yes! There will just be a quick app download you’ll be prompted for (Zoom Video), but otherwise you are good-to-go while on-the-go. Just make sure you have a strong internet connection to avoid buffering.

We truly care about making sure you have the best training experience possible. If for any reason you’re not happy, we can help set you up with another coach or even refund you. Just email us, and we’ll find a way to make it right.

Whether you choose Personal Coaching or a Custom Training Plan, both are options that will provide you with fully customized training built specifically for you. The biggest difference is that Personal Coaching includes unlimited and ongoing support as you progress throughout your training. Your “Doyen” will truly be your Personal Coach and guide you through all our integrated training features, includes daily written communication, updates to your training as needed, and weekly video chat check-ins as you need them.

You have two options: There is a link included within your confirmation email, or you can simply email us at any time.

Within your confirmation email, you will have a Certificate Code. If you click the link within your confirmation email, this code will automatically be applied to void the cost of a 30-minute session as you are scheduling. Or, you can use this code manually to waive the cost of a 30-minute session from our website or on their personal profile page. Either way, you’ll want to save your confirmation email!

It’s totally up to you if you would like to use these video sessions for face-to-face time with your coach. You do not need to use them, however. If you prefer only written communication, you are welcome to do so through the training platform.

You may also use the session without the video camera enabled which will serve the same as a phone call.

For privacy reasons, it is our policy that none of our coaches are required to use their personal email or phone number as communication with their athletes. However, these are still options for communication if preferred and arranged individually with your coach.

Yes. If preferred, you can purchase pre-paid 1 month, 3 month, or 6 month options which are linked here.

With our highly accomplished team with diverse backgrounds, we feel confident we’ll be able to find the right coach for you. However, we may not always get it right on the first try. Let us help you. Just email us.

Any other Questions?

We'll be happy to help

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See how other runners are improving and setting new Personal Bests with our RunDoyen Coaches:

"There are so many coaches on the internet, but RunDoyen's coaches come with so much success & experience. I know that Ryan has seen just about every situation- so he advises me from his own personal experience and just experience in the running world. Couldn't more highly recommend working with these coaches! They know their stuff & they will bring the best out of you!"
Kimberly Clark
"RunDoyen was quick and easy at matching me with a coach that fit my running needs. They quickly matched me to coach T.J. who coached me to my first marathon in which I also BQ'd. When I am ready to train for Boston 2020, I plan on training with T.J. again as it ended up being a great match for my running needs. Plus T.J. is a cool person on top of being a great coach."
Adrienne Hetrick
"RunDoyen is seriously is a one-stop shop for running experts, and I couldn't be happier with my experience!"
Alissa Coffman
"My runs automatically load into the app once my watch syncs, then I can go in and make notes about how I felt, the weather, the effort level, etc. I'd definitely recommend RunDoyen for any runner looking to get to that next level!"
Amber Finlay
"Mark Hadley is awesome! I tried a different coaching service before this and this one is much better. Would definitely recommend this service."
Hannah High
"I've been a client of RunDoyen coach Mark Hadley for several years and I cannot say enough great things about my experience. In addition, the RunDoyen platform provides an easy way for me to connect with my coach on a regular basis and I highly recommend their services!"
Tara Caudle