Within your confirmation and reminder emails, you will see a hyperlink that is just for you and your Doyen. Once your scheduled time arrives, just click that link from any device. If it is your first time, you may be prompted to install a plugin, but it only takes a second. If you’ve added the appointment to your calendar (recommended) then you will also have the video chat link within the appointment location.
What are the Video Chat sessions like?
The topic of conversation is always up to you, as long as it is in the best interest of making you a better runner. To help the Doyens provide you with the most value for your time, we suggest that you provide a brief description about what topics you would like to discuss which you will be able to do upon checkout.
Do I need an account?
To schedule a video chat session with a Doyen, you only need to provide your name and a valid email address.
For Training Plans, your Doyen will send you a request to create an account within our Training Log portal.
For the message boards, all accounts must be verified with a valid email, Facebook or Google account.
What is included with the purchase of a Personal Coaching Plan?
Once you sign up for a Personal Coaching plan, you will receive a confirmation email with a unique code that serves as a voucher for weekly 30-minute sessions with your Doyen. The next step is for you to schedule the first 30-minute session on your Doyen’s calendar using your voucher code. After your initial consultation with your Doyen, they will then invite you to join them in an interactive training log. Within this portal, you will have your customized daily training plan, a log to upload your workouts, and unlimited messaging with your Doyen.
What if I’m not 100% satisfied?
Do video chat sessions work on mobile devices?
Yes. On mobile devices you will just need to ensure you download the Zoom Video app. Don’t worry, if you don’t already have it, you’ll be prompted to do so when attempting to join a session.
How can I remember when my scheduled sessions are?
We’ll be sure to send you reminders 24 hours and 1 hour prior to each of your sessions. You will also have the opportunity to add each session to your calendar (recommended).
What if I’m not sure which Doyen would be best to help me?
What if I need to Cancel or Reschedule one of my video chat sessions?
We do not accept cancelations; however, you can reschedule up to one time within 12 hours of your original session. Please respect that the Doyens are often times planning their day around scheduled appointments, so only reschedule an appointment if it is absolutely necessary. You will be able to do so through a link in your confirmation email.
What if I’m unable to join a video chat session or having technical difficulties?
Prior to joining your first session, you should be prompted to download a plug-in. However, if this was not successfully done, you can download on your computer here: https://zoom.us/client/latest/ZoomInstaller.exe
If you are attempting to join via mobile, make sure you have downloaded the mobile app.
If by chance you are experiencing any technical issues with trying to join the video conference, you can go to: zoom.us/join and enter the meeting ID provided in your confirmation email.
What if I don’t have any audio or video in my video chat session?
Be sure to check the icons in the lower left-hand corner to ensure the microphone and video are enabled.